Store Policies, Including Shipping


I take pride in doing high-quality work with exceptional materials, so my products are durable, able to be used for many years, and will eventually become heirlooms for your family.  

I do a lot of custom work, and all my pieces are individually handcrafted by me, so feel free to ask for anything you would like, even if you don’t see it here.  If you like a piece but want a different color or metal or size, just contact me and I will create something to your specifications.  I can also make jewelry with your found or reclaimed items or old pieces.  Just drop me a line.  

Materials used: Lucite flower beads, Swarovski crystals, nylon-coated or enameled permanently colored copper wire, tribal silver, sterling silver, 14K gold-filled wire, copper, some base metal findings, and beads of glass and natural stone. I can custom dye Lucite flowers to ensure that I will be able to accommodate your wedding needs.  Some pieces are woven using strong nylon beading thread.  Many jewelry pieces are strung on nylon and steel beading wire.  All materials are of exceptional quality.  

Nickel-safe note: Many of the earring posts and wires I use are sterling silver, niobium, or copper, which should all be nickel-free.  Sometimes, I will also use certified nickel-free gold- or silver-plated ear wires.  I use nylon-coated or enameled, permanently colored copper wire in most pieces, and most clasps and toggles are made by me from this type of wire. I am happy to exchange these for sterling silver or copper upon request.  Some components will be made of other metals that are not nickel-free.  I will always state the metals used in the findings in the description of the piece so you can make an informed decision about what to buy if you have a problem with nickel. If the description is "base metal" assume it contains nickel.

If you like a piece that contains nickel but have an allergy, email me and I will make something similar that will be safe for you.  

I take pictures of some earrings and ear cuffs in models' ears, but sanitize them afterward. If you wish, I will replace the ear wires with never-worn ones on request. All nose cuffs or clips - basically anything that can be worn in or on your nose, are handmade to order - you will not receive the photographed sample.

PAYMENT POLICY:

All major credit cards, as well as PayPal, are accepted.  If you want to pay by credit card, the invoice will be sent through PayPal, but you do not have to have a PayPal account.  Just follow the PayPal instructions.  If you need a special payment plan, I can work with you - contact me and I will come up with one together.  You can place an item on layaway or reserve and I will hold it for you until your payment is complete, per our mutually agreed-upon arrangement.  Upon receipt of the final payment, I will ship your item.

I offer a bespoke service for brides, and volume discounts for Wedding and other event packages.  

Layaways, reserves, and international orders are welcome! Please email me with wholesale inquiries for your shop or salon.  If you are in South Florida, I may be able to arrange pickup and forego shipping altogether - email me to make arrangements.  Your order will be shipped with insurance and tracking, and shipping will be combined for multiple items.  Check my Policies for more details.  

SHIPPING POLICY:

Shipping to the U.S. is free for orders of $35.00 or more. For all other destinations, shipping is free for orders of $75 or more. Regardless of the destination, items already in the shop will be shipped out within 2 business days of your paid order.  Custom orders take longer - see above.  

No matter the destination, your order will be shipped via the U.S. Postal Service with insurance and tracking, either First Class or Priority.  If you desire a different service, let me know and I will accommodate you.  Either way, you will receive a tracking email.  On multiple items, shipping will be combined to reduce the cost to you.  If you place multiple orders over different days and wish to combine shipping, let me know as soon as possible, since your first items may already have been shipped out.  

Keep in mind that international orders can be 3 to 8 weeks in transit depending on location and local customs.  You will be responsible for any Customs charges.

Please let me know immediately if anything arrives damaged so I can file a claim.  Also, I will see what can be done in the way of repairs, replacement or a refund.  See *Note under Repairs.

CUSTOM ORDERS:

Custom orders are welcome!  If you have something in mind, please email me with your ideas, as well as any pictures or drawings, and color choices.  Let me know if a particular piece I have available is close to what you want, and what changes you might like.  If your idea is very different, just give me as much detail as you can.  Once you actually place your custom order, you will be invoiced 50% of the total.  When I receive that payment, I will begin creating your piece.  I will send pictures of the completed product for your approval, and once I have that, I will invoice you the final 50%.  Payment must be received before the order ships out.  If you have a deadline, be sure to pay promptly so your shipment arrives in time.  

Please allow 3-6 weeks to complete custom work, depending on the size of your order and the flow of demand.  If you need a rush order for an upcoming occasion, contact me and I will make special arrangements for you if possible.

Layaways, reserves, and international orders are welcome! Please email me with wholesale inquiries for your shop or salon.  If you are in South Florida, I may be able to arrange pickup and forego shipping altogether - email me to make arrangements.  Your order will be shipped with insurance and tracking, and shipping will be combined for multiple items.  Check my Policies for more details.

REFUNDS AND EXCHANGES:

The following items cannot be returned or exchanged:
Custom or personalized orders
Perishable products
Digital downloads
Intimate items and anything worn in the nose (for health/hygiene reasons)
Items on sale

If you simply are not happy with your piece, let me know within 14 days of your receiving it and I will provide a replacement, store credit, or payment refund, minus a 20% re-stocking fee.  Shipping expenses are non-refundable.  Custom orders and sale items are not returnable.  In case of a custom order cancellation, the 50% deposit is non-refundable, since I do a lot of work and purchase materials up to that point.
You must ship returns within 30 days of delivery.

REPAIRS:

I use the best materials available, handcraft every piece individually, and test for strength, so there is rarely any product failure.  Please be especially careful to avoid breaking fragile items like Lucite or glass beads, or crushing soft ones like wire.  Also, do not jerk a strand that gets caught on something, or the end may come loose, spilling your beads or disfiguring the wire.  Treat your jewelry graciously, and it will outlast you.  Of course, accidents do happen.  I will not accept responsibility for such damage, but I will perform repairs for a small fee plus shipping costs.  

*Note: Because of the unique nature of my work, I buy small quantities of most materials so nothing is duplicated.  This means repairs may cause a slight change in the design of a piece.  Please save any components that come off of the piece to help me reconstruct it.